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Cisco CallManager Fundamentals, Second Edition by Delon Whetten, Anne Smith, Chris Pearce, John Alexander

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Chapter 2. Call Routing

CallManager provides an extremely flexible set of tools with which you can control call routing in your enterprise, but this flexibility comes with a price: complexity. This chapter covers routing from the very beginning. It discusses the route pattern, which is CallManager’s central routing concept, and it discusses wildcards, which are the basic building blocks of the route pattern. It discusses how CallManager uses route patterns to select destinations based on the digits that users dial.

From this foundation, the chapter delves further into ever more complex topics. This chapter consists of the following sections:

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