Art and Business of Speech Recognition: Creating the Noble Voice, The

Part II: The Process of Designing Speech-Recognition Systems

In Part I we explored the business case for automating data access and transactions over the telephone. And we covered the functional advantages of speech-recognition over touchtone technology. I also introduced some high-level design issues that concern us when we make a speech-recognition application.

As you'll see, there's a whole lot more to the process than simply figuring out which number on the keypad to assign to a given response. A speech-recognition system requires research—to learn as much as possible about the client's business and its customers. It requires a comprehensive, coherent design that incorporates every facet of the insights gained through the research, as well ...