Art and Business of Speech Recognition: Creating the Noble Voice, The

Part I: The Background

In recent years large companies have started to use speech-recognition technology to serve their customers better, save money, and even grow revenue. However, the technology alone doesn't enable these benefits—effective speech-recognition user-interface design is critical to achieve these goals.

Many companies are confronted with the question: How can we satisfy thousands (or millions) of customers who, for the most part, all want the same information? To answer this question, we think about using automation technologies and self-service technologies. Connect a database to a Web server, add a good user interface, and millions of people who have computers can get information they need. However, not everyone has access to ...