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Advanced Case Management with IBM Case Manager by Monique Ruggiero, Mike Prentice, Balunaini Prasad, Michael Oland, Tom Ko, Michael Kirchner, Wei-Dong Zhu

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Building a simple solution: Part 1
This chapter and the one that follows describe how to build a simple solution. The use case introduced in 2.2, “Complaints management example use case” on page 25 is used to illustrate a step-by-step procedure for building your solution.
Later chapters build on the use case to show how to introduce more advanced features in the solution. These features include case splitting, reuse BPM processes, and integration to other systems and components.
This chapter includes the following sections:

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