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Advanced Case Management with IBM Case Manager by Monique Ruggiero, Mike Prentice, Balunaini Prasad, Michael Oland, Tom Ko, Michael Kirchner, Wei-Dong Zhu

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Typical case management applications
This chapter addresses solution patterns in industries that are suitable for case management applications. It also explores a specific example of a case management application, a complaint management application, in greater detail.
This chapter contains the following sections:
2.1 Typical applications
As described in 1.1, “Case management overview” on page 4, some solutions are better suited for case management than for other technologies. The need ...

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