CONTENTS
1. You Need Service, and IT Needs Control
2. You Need Results, and IT Needs Respect
3. You Need to Focus on Tactics, and IT Needs Strategic Alignment
4. You Need IT Funding, and IT Needs Returns
5. You Need On–time Delivery, and IT Needs Quality
6. You Need Customization, and IT Needs Standardization
7. You Need Innovation, and IT Functions in Bureaucracy
8. You Need Good IT, and IT Can Become Great
APPENDIX A: A Primer on Fast-Cycle Development
APPENDIX B: Emerging Technologies
APPENDIX C: Key Responsibilities of the New Business–IT Partnership
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