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You Need Service, and IT Needs Control
Your IT leaders want nothing more than to make their business counterparts happy.
Why wouldn’t they? You are line; they are staff. You hang out with the external customers and drive the top line; they hang out in buildings down the street and drive (up) the middle of the P&L. You may not hire them, but you can get them fired; many an IT leader has had to pack his bags, having failed to understand how to play well with his business counterparts. On a day-in, day-out basis, you call the shots. You’re the man.
IT leaders not only want to please you because you pay their mortgage, but also they’re excited ...
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