Ingredient 45.Align with Expectations
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Make it easy to see what’s going to happen next.

“That is a good book which is opened with expectation, and closed with delight and profit.” —Amos Bronson Alcott, teacher, writer, philosopher, and reformer

The Problem

Project costs rise when there isn’t a clear project vision, scope, or delivery process.

The Solution

Agree on scope, delivery processes, and roles. Work closely and inform each other of any changes so that there are no unpleasant surprises.

  • Understand everyone’s role. Create a RACI (Responsible, Accountable, Consulted, and Informed) matrix to show who’s needed at key project stages.[118] Keep this ...

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