101 Design Ingredients to Solve Big Tech Problems

Ingredient 36.

Use the 80/20 Rule

Improve useful features people actually want.

“The art of being wise is knowing what to overlook.” —William James, philosopher and first educator to offer a psychology course in the United States

The Problem

Teams waste time building complex functionality people hardly use.

The Solution

The 80/20 rule focuses on creating and improving the twenty percent of features that customers use eighty percent of time, and making those experiences more useful and brilliant.^[99]

• Get the basics right. Allow customers to achieve important repeatable tasks easily. Validate and match functionality and quality expectations. Add enhancements ...