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How do I cancel my free trial?

Free trial without a credit card

If you signed up for a free trial without using a credit card, your trial will automatically cancel at the end of the trial period. You don't need to do anything.

Free trial with a credit card

If you signed up for a free trial using a credit card, your account will automatically convert to a paid account at the end of the trial period. To cancel your trial without getting charged, go to Settings > Billing Info > Cancel Your Plan.

How do I cancel my paid subscription?

Paid users can cancel their accounts by going to Settings > Plans and payment > Cancel My Account. If you have a paid account or if you used a credit card when signing up for a trial you can cancel your account when logged into Safari. Please log in and go to Settings > Billing Info > Cancel Your Plan.

I get "Your account is disabled" when I log in, but my account is valid! What do I do?

You probably are using your old password from your classic account. If you use your new password for Safari you will be logged in to the new Safari.

Update password - (SSO users contact your account admin.)

How do I change my email address or password?

Update email - (Enterprise and team users contact your account admin.)

Update password - (SSO users contact your account admin.)

Update payment method - (Enterprise and team users contact your account admin.)

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