z/OS Diagnostic Data Collection and Analysis

11.1. Problem reference points

The first reference points for all problems are:

• System log

• Job log

• System error log

• Message and codes manuals

The following sections provide you with some fundamental CICS problem determination techniques.

While a dump will be automatically captured is most circumstances when CICS detects a serious error, dumps may be suppressed by DAE, or if they have not been included in the CICS dump table. For example, CICS Short-On-Storage (SOS) conditions generate DFHSM0131or DFHSM0133 messages, but do not trigger dumps. If these conditions persist and a dump is required, you need to add the SM0131 or SM0133 code to the CICS dump table.

To add a specific error or abend code to the CICS dump table the following commands can ...