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Zentrepreneur: Get Out of the Way and Lead, Create a Culture of Innovation and Fearlessness by John J. Murphy

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9Now What?

Thousands of candles can be lit from a single candle, and the life of the candle cannot be shortened. Happiness never decreases by being shared.

—Buddha

In November 2012, my phone rang. The president of a company in Harrisburg, Pennsylvania, was on the line. He introduced himself and explained that he had tracked me down after reading my book The How of Wow: Secrets Behind World Class Service. He said he was interested in having me speak at his annual employee recognition event and wondered what it would take to get me there. I listened carefully and followed with a series of questions to learn more about what he had in mind and when. He then listened to me as I shared with him my availability and requirements. It was a very cordial ...

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