|CHAPTER 15|

Temperament: Communicate that You’ve Got the Right Disposition

“The world breaks everyone and afterward many are strong at the broken places.”

—ERNEST HEMINGWAY1, novelist, journalist

Here are the temperament items from chapter 12:

imageHumility: Admits and learns from mistakes. Seeks and values others’ ideas and involvement. Listens with respect. Shares credit.

imageCommand: Takes the lead. Speaks up. Asserts oneself skillfully, without either aggression or undue concern for being liked or agreed with.

Optimism: Takes a positive approach to problems ...

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