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You’re My Favorite Client by Mike Monteiro

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5. When Things Go Well

No designer’s gonna read your mind and get it right the first time, and you’ll encounter the occasional stumbling block. (This is fine and normal, as long as you pay attention and get back on course.) But for the most part things should go well, and you’ll see proof in the signs below. Some may be obvious; some may be counterintuitive.

REGULAR COMMUNICATION

The best sign that things are going well—or that you can fix things if they aren’t—is having an open channel of communication. Whether they’re in-house or outside designers, make sure they give you regular status reports and you can reach them when needed. Do you have a main contact on the design team? Establish one at the project’s start. Who should you talk to if that ...

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