CHAPTER 3
What Role Are You Playing?
Looking at Your Unintended Impact
Good Heavens! For more than forty years, I have been speaking prose without knowing it.
—Jean Baptiste Molière (1622−1673), Le Bourgeois Gentihomme
WHO WERE THE LAST TEN PEOPLE to knock at your office door (or call or send an e-mail)? What did they want? Were they there to get your insights on a short-term project? A long-term project? Did they need a sounding board to help them prioritize their work? Did they need a personal pep talk? Conflict resolution? Representation?
Were they there to seek guidance on an open-door issue, or a closed-door issue? Did they want your judgment, your point of view, or a particular ruling or answer?
Do these same people regularly consult ...
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