FOREWORD

In my life, I have always been concerned about the awesome responsibility I feel to the people who work in our company and the clients we have, as well as my friends and family. I hope and pray that I have made or will make a positive difference in their lives.

I ask people all the time if they would like to leave the world a better place for their having been here. Everyone smiles and says, “Sure I would.” Then I ask them, “What is your plan to do that?” Nine out of ten people laugh because they obviously don’t have a plan. Yet we all can make the world a better place by the moment-to-moment decisions we make as we interact with others.

I believe that every passing moment in our lives is just another opportunity to make a positive difference ...

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