Your Customer Rules!: Delivering the Me2B Experiences That Today s Customers Demand

Index

A

1. Accenture Global Pulse
2. Account accountability, shared, offering
3. Account-managed relationships, issue with
4. Acquiring customers: costs of; focusing on, with higher potential; treating customer loyalty like; and trust
5. Acquisitions
6. Action, taking: listening to customers and; sooner, rather than later
7. Advice, giving, when needed
8. Advising others, trusting customers to engage in
9. Agent performance management (APM)
10. Agility
11. AGL
12. AHM
13. AirBnb
14. Alaska Airlines
15. Aldi supermarket chain
16. Alignment
17. Alliances, false
18. Amazon: board of, and Intuit's founder; energizing employees at, through executive visibility; generation raised on; gives customers choices; helps customers; knows and remembers customers; as a leader of Me2B; makes it easy for customers; ...