About the Authors
Bill Price, coauthor of The Best Service Is No Service, founded Driva Solutions, LLC, in September 2001 to help build clients' customer service strategies and improve operational performance, after serving as Amazon's first global VP of customer service. In 2002 he co-founded the ten-country LimeBridge Global Alliance and the now thirty-nine-organization Global Operations Council that shares “best practices and worst experiences”; he also chairs the Chief Customer Officer Forum, Americas. He is a Partner with Antuit, a Big Data analytics company based in Singapore, building its customer and marketing programs.
Price started his career with McKinsey & Company in its San Francisco and Stockholm offices, serving global clients ...
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