Case 24: Sensitivity
The authors suggest that Bernice stay where she is until she completes a formal course in supervision and/or managerial leadership. Once she has training, she will be in a better position to consider the demands of such a job in light of her own personality, values, and goals. It is quite possible that Bernice would agonize so deeply over making hard people decisions that she would be ineffective as a supervisor.
Not everyone who is highly effective at human relations should become a supervisor. Many people who were exceptionally competent at working with people at the nonmanagement level have failed completely in a leadership role. In this respect, it would appear that management may have made a mistake in inviting Bernice ...
Get Your Attitude Is Showing: A Primer of Human Relations, Tenth Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
