Need for a Policy

In order to make a profit and stay in business, most organizations must operate under tight production and service schedules. These schedules are built around employees. An assembly line from which a few workers are absent is no longer an assembly line. When a customer wants to buy something in a retail store and there is no one available to help, a sale can be lost. Acustomer goes to a restaurant and if the waitperson is doing the work of two because another waitperson didn’t show up, the customer may never return.

Management has learned that when an employee or supervisor doesn’t show up for work as scheduled, immediate and costly adjustments are necessary if production is to continue and customers are to be kept happy. Sometimes, ...

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