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Your Attitude Is Showing: A Primer of Human Relations, Tenth Edition by Elwood N. Chapman, Sharon Lund O’Neil

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Make Repairs Quickly

When a relationship is in need of repair work and nothing is done about it, everyone loses. That is why it could be to your advantage to initiate restoration even when you are not primarily responsible for the injury.

June. Without intending to do so, June let her emotions spill over last Friday and became testy with Grace, her favorite co-worker. Grace, wounded emotionally, reacted with a huffy silence for the rest of the day. June worried about that situation all weekend but failed to make repairs Monday. Early Tuesday, Grace initiated a discussion on the incident that gave June an opportunity to apologize, and the relationship was restored. Although she was not at fault, Grace was not content to work under an uncomfortable ...

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