Chapter 9. Understanding the Nature of Relationships

“People are easy to figure.”

Thought for the Day: Don’t confuse your assumptions (biased or not) with facts—ingrained assumptions have wrecked many potentially good relationships.

As we delve more deeply into the nature of working relationships, there are several characteristics that have a considerable influence on the quality or tone of the relationship. In a sense, they constitute the ingredients, or components, of the relationship itself. In this chapter we will look into six major characteristics that represent human-relations competencies you may wish to possess as you consider the ...

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