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Your Attitude Is Showing: A Primer of Human Relations, Tenth Edition by Elwood N. Chapman, Sharon Lund O’Neil

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Essential Work Skills

What are the human factors management seeks?

The most important one is the right combination of personal productivity and human relations. The best way to explain this fundamental is to present the situation of a small department composed of three employees who have identical assignments and similar workloads. For example, Alice and Richard have been employed in their positions for over a year. Hazel, on the other hand, recently joined the organization as a replacement for an employee who resigned. She has a very high potential, substantially above that of the other two people.

Alice and Richard have been taking it very easy, and there is a sizable gap between their current level of productivity and their potential. In ...

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