Chapter 7. The Winning Combination

“High productivity and good relationships, too?”

Thought for the Day: A happy heart, resourceful mind, and helping hands are a good combination of skills for a successful life.

There is a danger of misinterpretation in discussing human relations and productivity. You might have deduced from the last few chapters that building strong, healthy vertical and horizontal working relationships automatically results in greater departmental productivity. This is not necessarily so.

An employee can be happy, satisfied, and content with his (or her) job and yet not carry his fair share of the workload. A group of employees ...

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