Case 6 Message
“Now you tell me . . .”
Jeff, a hard-working specialty upholsterer, was one of several employees in a small manufacturing unit where productivity depended upon the close cooperation of everyone. Jeff had high potential and lived up to it, producing more than anyone in the unit. But Jeff liked to work alone, and he seldom volunteered to help his fellow workers. Many of the people who worked with him felt he had a superior attitude, and they resented it.
Jeff’s supervisor gave a lot of thought to the problem. Although Jeff was producing at the highest level in the unit, the total productivity of the unit had actually gone down ...
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