Your Attitude Is Showing: A Primer of Human Relations, Tenth Edition

Why Is Human Relations More Important Today Than It Was Thirty or Forty Years Ago?

There are many reasons. Here are five of the most important ones:

1. In previous years, more employees worked alone and therefore did not have to concern themselves with the interpersonal relationships that are necessary to achieve high standards of excellence in a modern business enterprise.

2. Today more workers are employed in service occupations where the future of the organization depends on how well the customer is served. Customer service makes human relations more important throughout the company.

3. Higher productivity among employees is the key to improved profit and an increase in the standard of living for all people. In order to build superior work teams, employees ...