Case 1 Reality
“It’s who you know that counts.”
When Rod and two equally qualified people were hired at a fast-paced, innovative, high-tech firm, they knew there would be good promotion opportunities. Rod was pleased to be assigned to a department that was known for its high productivity and teamwork. Rod’s team leader told him how fortunate he was to get the assignment, and she quietly suggested that Rod make a special effort to get along with everyone.
Rod worked hard and efficiently in his new job. However, he made several human-relations errors. For example, he was rather rude to a co-worker who returned some borrowed files in three batches ...
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