Chapter 1. You Can’t Escape Human Relations

“I’ve heard all that old stuff before.”

Thought for the Day: Relationships are only as good as your commitment to what you want them to be.

Most employees, even those with considerable experience, greatly underestimate the importance of human relations in building their careers. They pass it off as nothing more than common sense—something one handles intuitively. They are blind to the significance of the subject because they wrongly assume they are automatically good at it. So what is human relations?

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