The most successful client service executives always seem to possess the simplest quality: quiet confidence. They are not loud or arrogant. They are not mean; they are even-tempered. They are steady and sure-handed. They bring passion and energy to their work. They are undeterred in the face of difficulty. They may want to scream, but they never do. They don’t hate problems; they love solving them.
Great servicing occurs when you truly love the game of servicing and have the confidence to get the job done with authority and grace.
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