When managing a client, it is important to remember that your clients are always right…even when they are wrong.
Clients make requests all the time. They sometimes make outrageous requests or requests that you can’t deliver on. But you should never ignore a client’s request, hoping that they will magically forget. They won’t. But when a client asks for something you can’t do, never say no. Instead, give thought to what you can do to solve that client’s problem in a different way. Even if you can’t do exactly what the client wants, there’s always an alternative that might fit the bill. In the worst case, if the client doesn’t accept your alternative, offering one demonstrates that you care and that you are trying hard. ...
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