Clients make mistakes—sometimes big and sometimes often. Occasionally a client’s mistake will negatively affect your ability to deliver on an objective. But calling out a client’s mistake is never a winning strategy.
I have found it’s always best to not blame a client or an individual at a client company for your inability to deliver on your promise. The individual you blame will never forgive you, and you will make an enemy for life—never a good idea. On the other hand, your not pointing fingers at anyone will make the individual who dropped the ball feel indebted to you, which could lead to an even better relationship with that person.
Admit that a mistake was made and blame no one. People usually forgive ...
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