You can delegate authority, but you can’t delegate responsibility. Clients expect fast turnaround on everything you give them. Frankly, they pay the bills, and they deserve it.
When a client calls, pick up the phone! In the age of mobile phones and mobile e-mail devices, everyone should be instantly reachable during most business hours. If you are managing an account, keep your phone on except when you are meeting with others. It’s simply rude to pick up your cell phone (unless it is an emergency) when you are meeting with an individual or a group. Don’t waste time screening calls. Don’t you hate waiting for a call to be returned? Don’t you love it when someone picks up the phone and solves your problem? Sometimes ...
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