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Yes to the Mess: Surprising Leadership Lessons from Jazz by Frank Barrett

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CHAPTER EIGHT
Getting to “Yes to the Mess”
Advancing Engaged, Strategic Improvisation

In late 2010, IBM conducted a massive interview study, with over fourteen hundred CEOs from sixty nations and thirty-three industries taking part. In the midst of the worst economic crisis in several generations, IBM asked this small army of corporate generals to talk about the dilemmas they faced in managing their companies. Did they wish their top people had more discipline, more rigor, a better hand on operations, a higher commitment to integrity and ethics? Were their companies squandering resources? Did they need a better grasp of globalization or more intimacy with the customer? All these issues arose, but the one quality these CEOs valued above all others ...

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