Include this information
When sending email or leaving a written note for your administrator, try to include the following information:
Describe the problem clearly. Don’t just say that a program is “acting weird,” but show exactly what you typed and exactly what symptoms there were.
List any messages that you saw verbatim. Copy them down or copy and paste them into email.
What were you doing when this happened? Have you done anything unusual recently? Have you noticed anything else out of the ordinary?
Did you try anything to fix the problem?
Where to reach your administrator
Ask your administrator for contact information:
Email addresses: _______________________________
Aliases (if any): ________________________________
Phone extension: ______________________________
Beeper information: ____________________________
____________________________________________
Specialists
At some sites, you contact a different person according to the type of problem. Identify and supply contact information for the administrators responsible for:
Printing problems: ______________________________
_____________________________________________
Network problems: ____________________________
_____________________________________________
Mail administration: ____________________________
_____________________________________________
News administration:____________________________
_____________________________________________
General software problems: ______________________
_____________________________________________
User support: _________________________________
_____________________________________________
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