Writing for Interaction

Introduction

This book is about designing and creating the content your customers rely on for successfully interacting with your application. This content appears in a variety of forms and formats, serving a variety of purposes—from the labels on each button your customers click on to initiate an action to the step-by-step instructions displayed on the pages of your application.

This book introduces the processes and strategies you need to provide the content to your customers as the “information experience.” As the term content implies, it’s more than a combination of letters and words: Rather, each word, sentence, instruction, and message appearing within the user interface should contribute to the overall understanding and successful interaction ...