Final Summary
The strategies and processes described in this book are meant to help you understand how to create an information experience that moves your customers successfully through the tasks and workflows provided in your application. A positive information experience makes for happy customers, and happy customers are what ultimately keep companies in business.
While it’s not always possible to follow a process from start to finish, properly going through each step, let’s review the stages that were presented in this book, as a reminder of the goals and objectives of each stage, as they were outlined in each of the sections.
Section 1 (Chapters 1–2): In this section you learned about the components of an information ecosystem and information ...
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