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World Class Sales and Operations Planning by Donald Sheldon

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THE S&OP PROCESS IN SERVICE INDUSTRIES

Every company has a common belief at the start of the conversation on process change. It is usually stated like this: “You do not understand; our business is different.” Even a good friend of mine, who works in government agency social services, used that statement the other day. The reality is not as clear, however. In fact, there are many commonalities from business to business—many more than differences at this level. Service businesses, from a standpoint of S&OP, are not very different at all from manufacturing firms. If you substitute the word “service” each time product or units are described in ...

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