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World Class Sales and Operations Planning by Donald Sheldon

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GETTING IT RIGHT: EVALUATING RISKS AND METRICS USED

Metrics are one of the most important drivers within the S&OP process. Top-management planning processes that do not put the proper amount of attention on the measures often miss one of the biggest opportunities to drive excellence. The metrics are the dashboard indicators for efficiency, learning, and effectiveness. In the case of the S&OP process, the metrics are few but critical. They are business planning accuracy, demand planning accuracy, and operations accuracy. Additionally, metrics like deliver on time or data accuracy are often solid indicators of performance and can be made visible ...

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