World Class IT: Why Businesses Succeed When IT Triumphs

3.3. The Infrastructure Principle and Its Connection to IT's Greater Company Role

Also, unlike almost all of the other principles, the infrastructure principle and the subprinciples associated with it are very much in the IT department's control. Therefore, there is no excuse for the IT department if it does not maintain reliable, accurate, and timely data associated with infrastructure.

Although infrastructure is the most IT-centric of the five principles, the metrics associated with it should be shared with the broader organization. If improvements have been made, this should be celebrated. If metrics have not been met, these should be explained. Failure to achieve infrastructure metrics may uncover weaknesses in the infrastructure, and may ...