5.3. Metrics
As with the "people" metrics, the measurement of alignment across the IT department and between the department and the business is often done through polling the different constituents. I have found that many IT departments do not do enough of this internal surveying, nor do they poll their internal customers to a great enough extent.
Improvements in these metrics will ultimately prove the value of IT (Table 5.1). As IT employees believe they are working together effectively, productivity and job satisfaction will increase. As the business's opinion of its relationship with the IT department improves and their perceptions of the quality of what IT produces improves, IT will, by definition, be adding greater levels of value to the ...
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