World Class IT: Why Businesses Succeed When IT Triumphs

3.2. Metrics

Unlike the previous principle, people, infrastructure is much more data-centric. Because it is a principle that IT can shape to a greater extent than others, it is incumbent upon the organization therefore to measure its performance and communicate those measurements. Table 3.1 shows metrics that organizations should consider implementing to gauge the performance of infrastructure.

Table 3.1. Metrics for Building and Maintaining a Robust IT Infrastructure

Subprinciple	Introductory Metrics	Advanced Metrics
Create an Infrastructure Roadmap	Percentage of all major systems and hardware mapped with maintenance and retirement schedules included IT infrastructure spending as percentage of IT spending IT infrastructure spending as percentage ...