Foreword
Welcome to your World Class IT journey. Regardless of your background—whether you are an IT professional or a business user of IT—you should find this book easy to read, insightful, and applicable to your industry—past, current, or future. It undoubtedly will become one of the seminal, timeless treatises on the topic of achieving World Class IT.
Some of you may be curious about what World Class IT means and how you get there—you will find satisfaction to your curiosity. Some of you may be wondering what a journey toward World Class IT requires—you will find meaningful, illustrative insights through the examples that Peter cites. Some of you may already be committed to the journey toward World Class IT and wish to "turbo-charge" your ...
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