Workshop in a Box: Communication Skills for IT Professionals

Chapter 2. From Governance to Communication

At a most basic level, communication is the exchange of information. There is a source who is the originator of the information and the recipient who is expected to receive it. Typically, communication happens between:

• A sender to a receiver (closed room discussion between manager and subordinate)
• A sender to multiple receivers (a speaker talking at a seminar)
• Multiple senders to a single receiver (e-mails from a number of people dropping into my inbox)
• Multiple senders to multiple receivers (meetings or a group discussion setting)

Apart from the information exchange, the media or the form through which communication exchanges happen is relevant as well. The person sending the information may choose one ...