Workshop in a Box: Communication Skills for IT Professionals

Summary

As this chapter ends, you are expected to know the following:

• How the training guide can be used
• Strategies for trainers
• The concept of quality in communication
• The PDCA circle

In the next chapter, we will look into how companies are organized and dissect the term governance and its impact on communication, along with the communication process. We will delve into the basics of communication, the styles of communication, conflicts that could arise out of communication, and the importance of relationships and rapport to make communication effective and productive. In short, a number of exciting topics await you!