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Workplace Culture in Academic Libraries

Book Description

Workplace culture refers to conditions that collectively influence the work atmosphere. These can include policies, norms, and unwritten standards for behavior. This book focuses on various aspects of workplace culture in academic libraries from the practitioners’ viewpoint, as opposed to that of the theoretician. The book asks the following questions: What conditions contribute to an excellent academic library work environment? What helps to make a particular academic library a great place to work? Articles focus on actual programs while placing the discussion in a scholarly context. The book is structured into 14 chapters, covering various aspects of workplace culture in academic libraries, including: overview of workplace culture, assessment, recruitment, acclimation for new librarians, workforce diversity, physical environment, staff morale, interaction between departments, tenure track/academic culture, mentoring/coaching, generational differences, motivation/incentives, complaints/conflict management, and organizational transparency.

  • Includes the most current best practices and models in academic libraries
  • Represents the viewpoints of both the employee and manager
  • Focuses on the academic library as workplace rather than as a service provider

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. List of figures and tables
  6. About the editors
  7. About the contributors
  8. Introduction
  9. Part 1: Overview of workplace culture
    1. Chapter 1: Organizational culture and leadership: exploring perceptions and relationships
      1. Abstract:
      2. Introduction
      3. Organizational culture defined
      4. Unit subcultures
      5. Perceptions
      6. Values
      7. Leadership
      8. Everyone leads
      9. Culture-shaping
      10. Conclusion
    2. Chapter 2: Building on our strengths: working towards a preferred workplace culture
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Case studies
      5. Results
      6. Current cultures
      7. Preferred cultures
      8. Discussion
      9. Conclusion
    3. Chapter 3: Organizational culture and administrative change: a case study at a metropolitan academic library
      1. Abstract:
      2. Introduction
      3. Literature review: prior case studies
      4. Background and methodology
      5. Positive cultural aspects
      6. Challenges
      7. Change in the library’s administration
      8. Conclusion
      9. Appendix A Culture interview
      10. Appendix B Culture survey and responses
  10. Part 2: Assessment
    1. Chapter 4: Organizational climate assessment and improvement planning
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Strategic planning retreats
      5. Assessment strategy
      6. Climate assessment instrument
      7. Climate assessment retreats
      8. Outcomes
      9. Lessons learned
      10. Conclusion and looking forward
      11. Appendix A Values statement
      12. Appendix B Cook Library Strategic Plan 2010–2016 (Excerpt)
      13. Appendix C Cook Work Life Survey
      14. Appendix D Plan to improve and enhance organizational climate
  11. Part 3: Acclimation for new librarians
    1. Chapter 5: Helping new librarians find success and satisfaction in the academic library
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Best practices for supporting and leveraging new librarians
      5. Conclusion
  12. Part 4: Workforce diversity
    1. Chapter 6: Beyond diversity: moving towards inclusive work environments
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Inclusive work environments
      5. Cultural competencies
      6. Climate surveys
      7. Developing inclusive work environments
      8. An international perspective
      9. Library leadership
      10. Conclusion
    2. Chapter 7: Cultural competencies in authentic leadership
      1. Abstract:
      2. Introduction
      3. Background on the organizational culture of the University of Nebraska-Lincoln Libraries
      4. Leadership literature
      5. Implementing authentic leadership and cultural competencies at University of Nebraska-Lincoln Libraries
      6. Infrastructure
      7. Diversity committee and mission
      8. Workplace climate
      9. Recruitment and retention
      10. Conclusion
    3. Chapter 8: Diversity and sensitivity in the workplace: understanding Asian Pacific American staff
      1. Abstract:
      2. Introduction
      3. Asian Pacific Americans: definition
      4. APA population’s profile
      5. APA librarians data: diversity counts
      6. Literature review
      7. APA diverse identities
      8. APA library staff: other relevant issues
      9. Best practices and future research
      10. Conclusion
  13. Part 5: Physical environment
    1. Chapter 9: Challenges of redesigning staff work space
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Space assessments
      5. Planning for space changes
      6. Conclusion
      7. Appendix Workspace needs assessment and renovation checklist
    2. Chapter 10: All integration is local: merging cultures in an academic library
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Case study
      5. Conclusion
    3. Chapter 11: Promoting and enabling civility in the academic library
      1. Abstract:
      2. Introduction
      3. The broader issues of civility and incivility
      4. A commitment to diversity and to civility
      5. Implementing action
      6. Creating a statement
      7. Ongoing efforts
      8. Launching a civility initiative in your library
      9. Conclusion
      10. Appendix University Libraries Civility Statement
  14. Part 6: Staff morale/Interpersonal
    1. Chapter 12: Building staff morale and creating a positive workplace
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Background
      5. Library divisions
      6. Bridging the great divide
      7. Conclusion
  15. Part 7: Interaction between departments
    1. Chapter 13: Interdepartmental communication in academic libraries
      1. Abstract:
      2. Introduction
      3. Underlying barriers to interdepartmental communication
      4. Success at Western Washington University Libraries
      5. Conclusion
    2. Chapter 14: Interaction between departments: strategies for improving interdepartmental collaboration through communication
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Multi-stream communication
      5. Creating the right organizational culture and environment
      6. How to speak the same language
      7. Creating the right environment
      8. Conclusion
  16. Part 8: Tenure track/Academic culture
    1. Chapter 15: No middle ground? Perceptions and realities of the distinctions between tenured librarians and their professional colleagues
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Background
      5. The survey
      6. Results and consideration
      7. Suggestions and strategies
      8. Conclusion
      9. Appendix Survey
  17. Part 9: Mentoring/Coaching
    1. Chapter 16: Mentoring in academic libraries
      1. Abstract:
      2. Introduction
      3. A review of the literature
      4. Best practices
      5. Conclusion
    2. Chapter 17: How transformational leadership translates into recognized excellence in academic libraries
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Beginnings of change, sparked at the top
      5. Continuing change: transformational ideas begin to come from functional teams
      6. Continuing change: transforming ZSR’s role in the university
      7. Higher levels of personal action
      8. Conclusion and future directions
  18. Part 10: Generational differences
    1. Chapter 18: Generations at work: what we can learn from each other
      1. Abstract:
      2. Introduction
      3. Background
      4. Literature review
      5. Method
      6. Findings and discussion
      7. Conclusion
  19. Part 11: Motivation/Incentives
    1. Chapter 19: Staff motivation at a university library: use of intrinsic motivation at Western Carolina University
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Case study
      5. Conclusion
  20. Part 12: Conflict management
    1. Chapter 20: Managing conflict and incivility in academic libraries
      1. Abstract:
      2. Introduction
      3. Different types of conflict
      4. Specific cases of conflict in academic libraries
      5. Barriers and solutions
      6. Conclusion
  21. Part 13: Transparent organization
    1. Chapter 21: The transparent organization: keeping staff in the loop
      1. Abstract:
      2. Introduction
      3. Literature review
      4. Case study: North Carolina State University Libraries
      5. Conclusion
  22. References
  23. Index