Chapter 10
Adapting a Conflict Meeting for the Entire Team
In This Chapter
Recognising your role as facilitator
Using various methods to gather information
Planning for and conducting a group conflict meeting
Following up with the team
When a conflict gets to the point that it’s affecting an entire team or department, including as many people as possible in resolution efforts is often necessary and even beneficial. This chapter helps you refine your role as a meeting facilitator, walks you through organising a meeting and focuses on the art of working with a large group.
Acting as Facilitator
Even if employees or colleagues have viewed you as the problem-solver or go-to person in the past, when you’re in a group meeting to address conflict, you take on a different function — that of neutral facilitator. So this isn’t the time to deliver a lecture, stifle comments or questions, and then send staff back to work with their tail between their legs. Rather, you want to create an environment in which the attendees work through problems and build their own solutions. You’re the (somewhat) ...
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