Chapter 5
Knowing When to Address Conflict
In This Chapter
Determining the scope of a conflict
Considering taking action
Getting to the bottom of things
Coaching employees through a problem
Keeping an eye on progress
Managers often overlook the cost of conflict, or the cost of doing nothing about a conflict, when considering the impact of disagreements. It may not always feel like it, but resolving conflict at the lowest level possible saves you time, money and energy.
This chapter provides insight into whether you should step in to mediate a conflict on your team. It also gives you ways to monitor progress if you decide to put the resolution process in the hands of the employees involved.
Assessing the Cost and Severity of the Conflict
Sometimes giving a conflict time to work out on its own is worthwhile, but you won’t know whether you’re doing the right thing without investigating to see whether your strategy has an impact on your teams’ productivity and the bottom line. Taking ...
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