Workplace Conflict Resolution Essentials For Dummies, Australian and New Zealand Edition

Chapter 4

Practising Self-Awareness: Understanding How You Foster Conflict

In This Chapter

Addressing common managerial pitfalls

Avoiding vague environments

Recognising the difference between fix-it tactics and resolution

Taking a realistic view of your skills

If your team has a problem and you’re wondering where to start, one of the first places to look for change may be with you. Without knowing it, you may be playing a part in creating or perpetuating a conflict.

This chapter outlines some of the common pitfalls you may make in your attempts to handle problems, whether the bickering is contained between two people or you think that a mutiny is about to happen. You also find proactive ways to manage a group, resolve issues firmly but creatively, and get on with the business at hand.

Micromanaging

Ask just about any employee what the number-one attribute of a ‘bad boss’ is, and she’ll probably answer with one word: Micromanaging. Taking an inappropriate role in employee projects adds unnecessary friction to already stressful situations. Why? Because when an employee feels that ...