Chapter 5. Solutions Overview and Concepts
With almost every deployment of Microsoft Dynamics CRM we’ve encountered has some level of customization, from minor form and field changes to full-scale, custom application development. So it’s a safe bet that you’ll need to customize your system, too. Assume your company is considering Microsoft Dynamics CRM and you’ve installed the trial version of the software. As soon as you show the company executives the user interface and they see one of the default forms (such as the Account form shown in Figure 5-1), their first responses will likely be, “That’s not ...
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