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Workforce of One: Revolutionizing Talent Management Through Customization by Susan Cantrell, David Smith

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5

Foster Employee-Defined Personalization

If companies can figure out a way to acknowledge and respect the uniqueness of each person—and then figure out how to do that in a reliable and scalable way—we will make an enormous impact on individual employees’ success and on our companies’ collective success. The paradox is that we need to establish a norm that is itself abnormal.

—Joe Kalkman, leader of HR centers of excellence, Best Buy1

JUST AS CONSUMERS TODAY can define and create their own content using the video-sharing site You Tube or the volunteer-written reference site Wikipedia, employees today can define and create their own people practices using an employee-defined personalization approach to customization. Think of Linux, the operating ...

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